Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us when you use our Website.

Information You Provide Directly

Depending on how you use our Website, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping or delivery address
• City and Emirate
• Account login information
• Order and purchase information
• Product preferences
• Information submitted through contact forms
• Information provided when contacting us through WhatsApp, phone, email, or other communication channels
• Any other information you voluntarily provide to us

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method you choose, payment providers may collect and process payment information such as card details, transaction information, or other information required to complete the payment.

We do not intentionally store complete payment card details on our own servers. Payment information may be processed directly by the relevant third-party payment provider in accordance with its own privacy policy and security practices.

2. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from IP address
• Pages visited
• Referring website
• Date and time of visits
• Website interactions
• General browsing and usage information
• Technical information relating to errors or website performance

This information helps us operate, secure, maintain, and improve the Website.

3. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and fulfilling orders
• Delivering products to you
• Confirming and communicating about orders
• Providing customer support
• Responding to inquiries
• Managing customer accounts
• Processing payments through applicable payment providers
• Managing returns, refunds, or other order-related requests
• Maintaining website functionality
• Improving our products, services, and Website
• Preventing fraud, abuse, and unauthorized activity
• Protecting the security of our Website and systems
• Maintaining business and transaction records
• Complying with applicable legal and regulatory requirements
• Sending service-related communications
• Sending promotional communications where permitted and where you have provided the required consent

4. Order and Delivery Information

When you purchase a product from us, we use the information necessary to process and deliver your order.

This may include your:

• Name
• Phone number
• Email address
• Delivery address
• Order details
• Payment status
• Delivery instructions

We may share necessary delivery information with courier, logistics, or delivery service providers so that your order can be delivered.

We only intend to provide such third parties with information reasonably necessary to perform the relevant service.

5. Communication With You

We may contact you using the information you provide for purposes related to your account, order, or inquiry.

For example, we may contact you regarding:

• Order confirmation
• Payment confirmation
• Delivery updates
• Changes to your order
• Customer service requests
• Website or service-related notices

If you contact us through WhatsApp, phone, email, or another communication method, information contained in that communication may be retained where reasonably necessary to respond to your request or maintain business records.

6. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about products, promotions, offers, or updates.

You may opt out of promotional communications at any time by:

• Using the unsubscribe option included in a marketing email, where available
• Contacting us directly
• Following the instructions provided in the relevant communication

Opting out of marketing communications will not prevent us from sending essential communications relating to an order, transaction, account, or service you have requested.

7. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help websites remember information and improve functionality.

We may use cookies for purposes such as:

• Keeping products in your shopping cart
• Maintaining login sessions
• Remembering preferences
• Improving website functionality
• Understanding website usage
• Measuring website performance
• Improving the shopping experience
• Security and fraud prevention
• Analytics and website performance measurement

Some cookies may be placed by third-party services that provide functionality, analytics, payment, security, or other services to our Website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality, including shopping cart or checkout features.

8. Third-Party Service Providers

We may use trusted third-party service providers to operate our Website and provide services to customers.

These may include providers involved in:

• Website hosting
• Website security
• Payment processing
• Delivery and logistics
• Email communication
• Customer support
• Analytics
• Website performance
• Fraud prevention
• Marketing services

These providers may have access to information only to the extent reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

Third-party providers may have their own privacy policies and terms, which we recommend reviewing where applicable.

9. Payment Services

When you select a payment method, your transaction may be processed by a third-party payment service provider.

We do not control the privacy practices of independent payment providers.

You should review the privacy policy and terms of the payment provider used for your transaction to understand how your payment information is processed.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information, passwords, and devices.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and maintaining orders
• Providing customer support
• Maintaining business records
• Resolving disputes
• Preventing fraud
• Meeting legal, regulatory, accounting, or reporting requirements
• Protecting our legal rights

The appropriate retention period may vary depending on the type of information and the purpose for which it is processed.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

12. Sharing of Personal Information

We do not sell your personal information as part of our ordinary business operations.

We may disclose or share necessary information with:

• Payment service providers
• Delivery and logistics providers
• Website hosting providers
• IT and technical service providers
• Website security providers
• Analytics providers
• Customer support providers
• Professional advisers where necessary
• Government authorities or law enforcement where required or permitted by applicable law
• Other parties where necessary to protect our rights, property, users, or business

We aim to limit information shared with third parties to information reasonably necessary for the relevant purpose.

13. International Data Transfers

Some third-party service providers we use may process or store information outside the United Arab Emirates.

Where personal information is transferred or processed outside the UAE, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.

14. Your Privacy Rights

Subject to applicable law and any relevant limitations, you may have rights relating to your personal information, including rights to:

• Request information about personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Request restriction of certain processing where applicable
• Object to certain processing where applicable
• Withdraw consent where processing is based on consent
• Request information regarding how your personal information is processed
• Opt out of certain marketing communications

To make a privacy-related request, please contact us through the contact options available on the Website.

We may need to verify your identity before processing certain requests.

15. Children's Privacy

Our Website is not intended for children.

We do not knowingly request or collect personal information from individuals who are not legally permitted to purchase or use the products offered through our Website.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

16. Age-Restricted Products

Some products available through our Website may contain nicotine or otherwise be subject to age restrictions and applicable laws.

We do not knowingly process orders from individuals who are not legally permitted to purchase such products.

Customers are responsible for providing accurate information and complying with applicable age, identification, purchase, possession, and use requirements.

17. Links to Other Websites

Our Website may contain links to third-party websites, services, social media platforms, payment providers, or other external websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

18. Social Media and Messaging Services

Our Website may provide links or contact options for services such as WhatsApp or social media platforms.

If you choose to interact with us through these services, your interaction may also be subject to the privacy policy and terms of the relevant third-party service.

We recommend reviewing the privacy practices of those platforms before providing personal information through them.

19. Fraud and Security

We may process personal information to detect, investigate, and prevent:

• Fraudulent transactions
• Unauthorized account access
• Abuse of our Website
• Security incidents
• Suspicious activity
• Attempts to interfere with our systems

We may share relevant information with payment providers, security providers, law enforcement, or other appropriate parties where reasonably necessary or legally required.

20. Legal and Regulatory Compliance

We may collect, use, retain, or disclose personal information where necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Meet legal obligations
• Protect our rights and property
• Establish, exercise, or defend legal claims
• Prevent or investigate suspected unlawful activity

This Privacy Policy is intended to operate alongside applicable laws and regulations in the United Arab Emirates.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Website, services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically to remain informed about how we handle personal information.

22. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, you may contact Buy IQOS Dubai through the contact options available on our Website.

23. Acceptance of This Privacy Policy

By using our Website, creating an account, placing an order, or submitting information to us, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected and used as described above.